Job Description
Administer and coordinate office administrative procedures, such as billing, reviewing quotes, and physical file system management.
Evaluate and implement new procedures from special clients’ work orders to improve efficiency, i.e., forward special instructions from clients to dispatch and technicians.
Determine work priorities, delegate work to office support staff, such as providing information for dispatch to schedule technicians.
Ensure target dates are met and procedures are followed, by communicating with service/project teams regarding recommendations, tools, budgets.
Coordinate and arrange service work orders, project work orders, such as sourcing materials, equipment, and supplies.
Analyze and oversee administrative operations related to budgeting, contracting and project planning and management processes, i.e., reviewing costs of time and material work orders and issuing invoices.
Preparation of operating budget and maintain inventory and budgetary controls, such as establishing quotes for projects.
Organize data and prepare special reports and correspondence, such as service reports and respond to clients’ inquiries.
Requirement
Completed secondary school.
Preferably with university degree or college diploma in business or public administration.
Experience in a senior clerical or executive secretarial position related to office administration would provide advantage.
Experience in the Mechanical or Construction industry is considered an asset.
The Service Coordinator is a team player who can also work independently with minimal supervision. He/She demonstrates professional customer service skills, time management skills and a strong ability to multitask and prioritize.
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